Privacy Policy Last updated: June 18, 2025

At Mama’s Joy, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website and services, and explains your rights under applicable laws such as the GDPR, CCPA-CPRA, and other international data protection regulations.

• Account: A unique account created to access our services.

• Company: Mama’s Joy Limited, Unit 14, Granary Court, Alton Road, Hook, Hampshire, United Kingdom.

• Cookies: Small text files stored on your device to enhance user experience.

• Country: United Kingdom.

• Device: Any internet-connected device such as a phone, tablet, or computer.

• Personal Data: Information that can identify an individual.

• Service: The Mama’s Joy website and associated offerings.

• Service Provider: Third parties that process data on our behalf.

• Usage Data: Data collected automatically, such as page visits and browser type.

• Website: https://www.mamas-joy.com

• You: The individual using the service or a representative of a legal entity.

Personal Data

We may collect the following personal information:

• Name

• Email address

• Phone number

• Shipping and billing address

Usage Data

Collected automatically and may include:

• IP address

• Browser and device information

• Pages visited and duration

• Diagnostic and analytics data

We use cookies and similar tracking technologies to understand and improve user experience. Types include:

• Essential Cookies: Necessary for the website to function.

• Preferences Cookies: Store user settings.

• Analytics Cookies: Help us understand website performance.

You can manage your cookie settings through your browser preferences.

We use the data we collect to:

• Provide and maintain our services

• Process orders and payments

• Communicate with you regarding orders, updates, and promotions

• Improve user experience and website performance

• Detect and prevent fraud or unauthorized activity

• Fulfil legal obligations

We process your data under the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests that do not override your rights

You have the right to:

• Access the data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (Right to be Forgotten)

• Object to or restrict how we process your data

• Request a copy of your data (Data Portability)

• Withdraw consent at any time

To exercise any of these rights, please contact us at support@mamas-joy.com or use our Contact Page at www.mamas-joy.com/pages/contact

We retain your personal data only as long as necessary to fulfil the purposes stated above or to comply with legal obligations. Usage data may be retained longer for security or analytical purposes.

Your data may be processed outside of your country. We ensure all transfers are made with appropriate safeguards in place, such as standard contractual clauses or adequacy decisions.

You may delete or request deletion of your personal data by:

• Logging into your account and accessing your settings

• Contacting us at support@mamas-joy.com or through our Contact Page at www.mamas-joy.com/pages/contact

Note: Certain data may be retained as required by law.

We may share your data with:

• Service Providers: To process orders, deliver products, or improve services

• Affiliates and Partners: Under strict data protection agreements

• Authorities: When required by law

• Buyers: In case of a business sale or transfer

We never sell your personal data.

Security

We use commercially reasonable security measures to protect your data. However, no method is 100% secure.

Our services are not intended for children under 13. We do not knowingly collect data from minors.

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

We may update this policy periodically. Any updates will be posted here with the revised date.

If you have any questions or wish to exercise your rights, please contact:

Email: support@mamas-joy.com
Contact Page: www.mamas-joy.com/pages/contact