Last updated: 18 May 2025

Welcome to Mama’s Joy. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using www.mamas-joy.com you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. General Information

This website is operated by Mama’s Joy Limited, a company registered in England and Wales. Throughout the site, the terms “we,” “us,” and “our” refer to Mama’s Joy Limited.

By using our website or purchasing from us, you agree to comply with these Terms.

2. Eligibility

To place an order with us, you must:

• Be at least 18 years old.

• Provide accurate and complete information at checkout.

• Comply with these Terms and all applicable UK laws and regulations.

3. Orders and Payment

• All orders are subject to product availability and our acceptance.

• Prices are displayed in GBP (£) and include UK VAT where applicable.

• We accept payment by debit/credit card, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna (subject to eligibility).

• We reserve the right to cancel or amend any order in cases of pricing errors, stock issues, or suspected fraud.

4. Shipping and Delivery

• We currently ship to addresses within the United Kingdom only. For full details, please see our Shipping Policy.

• Standard delivery times are estimated at 4–6 business days for mainland UK, with longer times for Scotland and Northern Ireland.

• Delivery costs and timeframes are displayed at checkout.

• While we make every effort to deliver on time, delays caused by third-party couriers are outside our control.

For full details, please see our Shipping Policy.

5. Returns and Refunds

• You have the right to cancel your order within 14 days of delivery, in line with the UK Consumer Contracts Regulations 2013. Returned items must be unused, in original packaging, and meet the conditions outlined in our Returns Policy. Unless otherwise stated, customers are responsible for return shipping costs. Refunds are processed to the original payment method once items are inspected.

• Returned items must be unused, in original packaging, and meet the conditions outlined in our Returns Policy.

• Refunds are processed to the original payment method once items are inspected.

6. Product Descriptions

We strive to ensure that all product descriptions, images, and details on our website are accurate. However, we cannot guarantee that all information is error-free, complete, or up to date.

7. Limitation of Liability

• Mama’s Joy is not responsible for indirect, incidental, or consequential damages resulting from use of our products or services.

• Our total liability for any claim shall not exceed the amount paid for the product in question.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Mama’s Joy Limited or its licensors. You may not copy, reproduce, or distribute any content without prior written permission.

9. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Third-Party Links

Our website may include links to external websites. These are provided for convenience only, and we are not responsible for the content or services offered by third-party sites.

11. Changes to These Terms

We may update or amend these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of the site after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have questions about these Terms, please contact us at:

Mama’s Joy Limited
Unit 14, Granary Court, Alton Road, South Warnborough, Hook, Hampshire, RG29 1RP, United Kingdom
Email: support@mamas-joy.com

Tel: +44 (0)1256 560135

Company Registration Number: 16434597