Privacy Policy

At Mama’s Joy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use www.mamas-joy.com and our services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable international data protection laws.

1. Information We Collect 

We may collect and process the following personal data when you use our website or services:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and payment details.

  • Account Information: Login credentials and any account-related preferences.

  • Order Details: Information relating to purchases, delivery instructions, and transaction history.

  • Usage Data: IP address, browser type, device information, and browsing behaviour.

  • Cookies & Tracking Technologies: Used to personalise your shopping experience, provide site functionality, and analyse usage. You can manage your cookie preferences via your browser or cookie banner settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process, fulfil, and deliver your purchases.

  • Customer Support: To respond to your queries and provide after-sales assistance.

  • Marketing Communications: With your consent, to send you promotions, newsletters, and offers. You can withdraw consent at any time.

  • Website Improvement: To analyse traffic and improve site performance and functionality.

  • Fraud Prevention & Security: To detect, prevent, and investigate fraudulent or unauthorised activities.

3. Sharing Your Information

We never sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted partners such as our e-commerce platform (Shopify), payment processors, and delivery couriers. These third parties may only use your data to perform services on our behalf.

  • Legal & Regulatory Compliance: Where required by law, to comply with legal obligations or protect the rights and safety of our customers and business.

4. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Ask us to correct or update inaccurate or incomplete information.

  • Deletion: Request that we erase your personal data, subject to legal or regulatory requirements.

  • Restriction: Ask us to restrict how we process your data in certain circumstances.

  • Data Portability: Request your data in a portable format for transfer to another service provider.

  • Withdraw Consent: Opt out of marketing communications or withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

5. Data Retention

We retain your personal data only as long as necessary:

  • Order and transaction records: Retained for 6 years for tax, accounting, and legal compliance.

  • Marketing data: Retained until you withdraw consent or unsubscribe.

  • Account information: Retained while your account remains active.

6. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. These include:

  • Secure servers and encrypted connections (SSL/TLS).

  • PCI-compliant payment processing via third parties.

  • Access controls and monitoring.

While we take every precaution, no system is 100% secure. Customers are encouraged to use strong passwords and keep account details confidential.

7. Cookies

Our website uses cookies and similar technologies to:

  • Enable essential site functionality (e.g., shopping cart).

  • Improve performance and personalise content.

  • Analyse browsing behaviour to improve our services.

You can adjust your cookie settings via your browser or cookie banner. Please note that disabling cookies may affect site performance.

8. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to check periodically for updates.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Mama’s Joy Limited
Unit 14, Granary Court, Alton Road, South Warnborough, Hook, Hampshire, RG29 1RP, United Kingdom

Email: support@mamas-joy.com

Tel: +44 (0)1256 560135

Company Registration Number: 16434597